BuyUsedCoolers.com SHIPPING POLICY

SHIPPING METHODS

• The shipping policy of BUY USED COOLERS covers shipments of used commercial refrigeration equipment across the continental U.S. BUY USED COOLERS ships Freight Items as LTL (Less Than a Load) Ground, offers curbside delivery and installation, if needed, which is priced separately.

• Curbside Delivery – means that the delivery driver will drive the truck to the property closest to the entrance. If the delivery location does not have a “semi-truck high” receiving dock or have a forklift, it’s the buyer’s responsibility to order Lift Gate Services at the time of purchase. Lift Gate service fees are not included shipping fees and are available for ordering on the product pages.
• Lift Gate Service – means the delivery truck will be equipped with a lift gate. Items will be lowered from the truck to the ground where the buyer then assumes responsibility for all items. Lift Gate service fees are not included in the shipping fees and are available for ordering on the product pages.

SHIPPING CHARGES

• Shipping charges for Freight Items are calculated based on the item’s weight, freight class, and ship-to zip code.
• BUY USED COOLERS strives to offer the lowest possible shipping price for all our Freight Items.

SHIPPING TIME

• Equipment ships from a network of warehouses located across the US. Orders that are in stock are processed and shipped within 72 hours, Monday through Friday (except holidays), and will arrive based on the standard number of transit days typically within 3-14 business days.

SHIPMENT REGIONS

• BUY USED COOLERS sells and ships items to the 48 contiguous United States (excluding Alaska, Hawaii, and all off-shore US territories – US Virgin Islands, Puerto Rico, etc.).

RESIDENTIAL SHIPPING POLICY

• Deliveries made to residential areas will incur an additional shipping fee. It is the responsibility of the buyer to identify the shipping address as a residential location. Should the shipping information provided by the buyer be incorrect, BUY USED COOLERS reserves the right to charge the buyer the additional delivery charge upon receipt of the freight charge.

SHIPPING POLICY IN CASE OF DAMAGE

• In the event your shipment is damaged in transit, we advise you to refuse delivery only after you have contacted a Customer Service Representative at 877.336.6539 to receive a Return of Goods Authorization (RMA) form.
• It is imperative that the buyer or buyer’s agent fully inspect items at the time of delivery and that any problems be noted on the delivery receipt.
• As the buyer or buyer’s agent, you may spend as much time as necessary to uncrate or remove packaging to ensure the product is in an acceptable condition.
• If there is a possibility of minor repairs or “cosmetic” damages, Customer Service can assist with ordering replacement parts or panels and initiating your freight claim.
• It is important that you save all packaging materials and/or take photos of the damages in case the freight carrier requests to inspect the damaged merchandise after delivery.

REDELIVERY OR RE-CONSIGNMENT

• If the freight carrier attempts delivery and is unable to deliver for reasons that are within the buyer’s or buyer agent’s control, redelivery fees may apply.
• Please contact Customer Service at 877.336.6539 in the event of redelivery.

CANCELED/ RETURNED ORDERS

• Orders are final and cannot be canceled or returned unless in the event of damage during shipping. See Return Policy.

HAVE QUESTIONS ABOUT OUR SHIPPING POLICY? CONTACT CUSTOMER CENTER

Phone:877.336.6539
Email: hello@ BUYUSEDCOOLERS.com
Hours of Operation: 9:00 AM – 5:00 PM – Monday through Friday – CST (Central Standard Time)